An enterprise team’s experts were spending their days answering the same questions — questions their own documentation already answered, across thousands of documents nobody could search effectively. The fix was an agent. The hard part was making it one that security would approve and users would trust.
The organization’s knowledge lived in thousands of internal documents — policies, procedures, technical references — spread across systems accumulated over years. A public chatbot was ruled out on data-security grounds; an internal search tool existed and was quietly ignored, because finding the document is only half the problem: someone still has to read it, judge it, and answer. Data operations staff had become the human search engine, fielding repeat questions at expert salaries.
The agent moved from pilot to a daily tool for more than 150 people, and data operations measured a tenfold productivity gain — the queue of repeat questions collapsed, and expert time went back to expert work. Just as important: it stayed up, stayed accurate, and stayed affordable as usage grew, because evaluation and cost controls were part of the original design rather than a rescue mission.
The agent answers only from the internal corpus, and every answer carries its source. Verification takes seconds, which is why users stayed.
Sensitive content is detected and sanitized before anything reaches the model — the control that carried the design through enterprise security review.
Rather than one generalist, the system routes to domain-specialized agents — each with its own corpus slice, tools, and evaluation set.
A golden set of real questions, scored on every change; production monitoring on answer quality, latency, and cost from day one.
Context caching and compaction designed in early — the groundwork for the later 90% token reduction (see the companion case).
Thirty minutes. Bring the problem as it actually is — the stalled pilot, the bill, the spreadsheet everyone quietly maintains. We’ll tell you honestly whether we’re the right builder for it.
You leave with a straight answer on fit — and if it fits, a free Blueprint to follow.